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GrabCar Cancellation Policy Not Protecting Passengers

I quote the Terms Of Use for GrabCar below.


Judge for yourself. Cancellation Fee Policy of $2 does not protect passengers at all! I personally had to cancel a booking due to driver never turning up despite I having tried to contact the missing driver. There is just no way for passengers to provide a valid reason to justify the cancellation. Feeling annoyed by the driver's behaviour, I raised a ticket to GrabCar on Dec 20 and the only reply from them was an automatic reply 5 days later telling me they are overwhelmed with tickets and what I could do is either drop my ticket, contact via phone or reply the email, followed by a "guaranteed" resolution in yet another 5 days' time.

After having said so many, let's just hope the few black sheep can be more professional.
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