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Passenger Dragged Out of United Airlines Plane

A passenger was forcibly removed from a United Airlines flight, bound for Louisville from Chicago, by law enforcement security officers after refusing to give up his seat. The aircraft was said to have been overbooked and additional crew members were needed to be on-board to link up for another flight in Louisville. The airline first seek for volunteers to deplane by offering $800 as compensation. When no volunteers stood out, the airline began randomly selecting passengers to be deplaned and that's when things turned ugly.

Chicago Aviation Security Officers were called in to remove an Asian man after the man resisted and refused to cooperate. The following video showed just how the man was being handled.

WARNING: Footage may be disturbing:


Shortly after the above video went viral on the Internet, the United Airlines CEO, Oscar Munoz, posted a letter to its employees and the letter clearly is short of an apology to the passenger:

Dear Team,

Like you, I was upset to see and hear about what happened last night aboard United Express Flight 3411 headed from Chicago to Louisville. While the facts and circumstances are still evolving, especially with respect to why this customer defied Chicago Aviation Security Officers the way he did, to give you a clearer picture of what transpired, I’ve included below a recap from the preliminary reports filed by our employees.

As you will read, this situation was unfortunately compounded when one of the passengers we politely asked to deplane refused and it became necessary to contact Chicago Aviation Security Officers to help. Our employees followed established procedures for dealing with situations like this. While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right.

I do, however, believe there are lessons we can learn from this experience, and we are taking a close look at the circumstances surrounding this incident. Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.

Oscar

Blood stain on armrest - Tweet claimed the security officers smashed his head / face into the other seat:

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