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Friday, November 18, 2005

Windows Update Woes

Yesterday, I formatted my laptop and re-installed WinXP. I applied SP2 and installed NAV 2003. But then I end up not able to perform Windows update. WindowsUpdate.log shows download failed for some crucial *.cab files which really puzzled me. HOSTS file is not tampered but then I just cannot contact windowsupdate.com. I tried whatever possibilities on the internet to troubleshoot but to no avail. I am now a serious windowsupdate troubleshooter. Below are 2 postings made by 2 gurus.

Extract 1 - MowGreen [MVP 2003-2006] from microsoft.public.windowsupdate newsgroup
Open Internet Options in the Control Panel. If you're NOT running a proxy server, click the Connections tab.

Click the LAN Settings button. If any boxes are checked there, UNcheck them. Click OK.

Click the Advanced tab. Scroll down to HTTP 1.1 settings. UNcheck the box next to " Use HTTP 1.1 through proxy connections ".
------------------------------------------------------------------------

Under Java ( or Microsoft VM ) which java package is installed ?
If the Java (Sun) JRE is installed make sure that the box next to it is checked. If the Microsoft VM is installed, make sure that the JIT compiler for virutal machine is enabled.
If BOTH are installed, uncheck the Microsoft VM boxes and make sure that the Java (Sun) " Use JRE .. " is checked. Click Apply, OK to make the setting stick.
-------------------------------------------------------------------------

IF that doesn't resolve the issue, try reregistering these files.
Go to Start, Run, type in

regsvr32 softpub.dll

Press Enter or click OK.
Do the same for :

Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll

If that doesn't resolve the issue, download and install Windows Script 5.6 for XP/Win 2K :
http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en
---------------------------------------------------------------------------

Other possible causes could be Norton Internet Security, an entry in the HOSTS file that has a static IP address for Windows Update, or a security program ( popup and/or script blocker, or Bugmenot,etc. ) that is blocking access to downloading from WU.


Extract 2 - Wisut Pisitsangkakul, a Support Professional from Microsoft Customer Service and Support (South East Asia) - EXCELLENT! Replied within 1 business day
To troubleshoot the issue ,kindly follow the steps given below.

Regarding " Windows Update Error Number : 0x80072EFF ".

We would suggest you to follow the given steps:

1. Click Start
2. Click Run
3. Type "Notepad"
4. Copy and paste all the data into the notepad file
5. Save the file as solution.bat (You may save it on the desktop)
6. Close all running applications and disconnect from Internet and
Network.
7. Double click the file solution.bat

Copy the data between the lines
************************************************************************************
************************************************************************************
regsvr32 comcat.dll /s
regsvr32 shdoc401.dll /s
regsvr32 shdoc401.dll /i /s
regsvr32 asctrls.ocx /s
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /I /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s
regsvr32 browseui.dll /I /s
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s
regsvr32 hlink.dll /s
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s
regsvr32 plugin.ocx /s
regsvr32 sendmail.dll /s
regsvr32 scrobj.dll /s
regsvr32 mmefxe.ocx /s
regsvr32 corpol.dll /s
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s
regsvr32 imgutil.dll /s
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /i /s
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s
regsvr32 occache.dll /s
regsvr32 occache.dll /i /s
regsvr32 iepeers.dll /s
regsvr32 urlmon.dll /i /s
regsvr32 cdfview.dll /s
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s
regsvr32 pngfilt.dll /s
regsvr32 licmgr10.dll /s
regsvr32 icmfilter.dll /s
regsvr32 hhctrl.ocx /s
regsvr32 inetcfg.dll /s
regsvr32 tdc.ocx /s
regsvr32 MSR2C.DLL /s
regsvr32 msident.dll /s
regsvr32 msieftp.dll /s
regsvr32 xmsconf.ocx /s
regsvr32 ils.dll /s
regsvr32 msoeacct.dll /s
regsvr32 inetcomm.dll /s
regsvr32 msdxm.ocx /s
regsvr32 dxmasf.dll /s
regsvr32 l3codecx.ax /s
regsvr32 acelpdec.ax /s
regsvr32 mpg4ds32.ax /s
regsvr32 voxmsdec.ax /s
regsvr32 danim.dll /s
regsvr32 Daxctle.ocx /s
regsvr32 lmrt.dll /s
regsvr32 datime.dll /s
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s
regsvr32 WEBPOST.DLL /s
regsvr32 WPWIZDLL.DLL /s
regsvr32 POSTWPP.DLL /s
regsvr32 CRSWPP.DLL /s
regsvr32 FTPWPP.DLL /s
regsvr32 FPWPP.DLL /s
regsvr32 WUAPI.DLL /s
regsvr32 WUAUENG.DLL /s
regsvr32 ATL.DLL /s
regsvr32 WUCLTUI.DLL /s
regsvr32 WUPS.DLL /s
regsvr32 WUWEB.DLL /s
regsvr32 wshom.ocx /s
regsvr32 wshext.dll /s
regsvr32 vbscript.dll /s
regsvr32 scrrun.dll mstinit.exe /setup /s
regsvr32 msnsspc.dll /SspcCreateSspiReg /s
regsvr32 msapsspc.dll /SspcCreateSspiReg /s
regsvr32 /s urlmon.dll
regsvr32 /s mshtml.dll
regsvr32 /s shdocvw.dll
regsvr32 /s browseui.dll
regsvr32 /s jscript.dll
regsvr32 /s vbscript.dll
regsvr32 /s scrrun.dll
regsvr32 /s msxml.dll
regsvr32 /s actxprxy.dll
regsvr32 /s softpub.dll
regsvr32 /s wintrust.dll
regsvr32 /s dssenh.dll
regsvr32 /s rsaenh.dll
regsvr32 /s gpkcsp.dll
regsvr32 /s sccbase.dll
regsvr32 /s slbcsp.dll
regsvr32 /s cryptdlg.dll
regsvr32 /s schannel.dll
regsvr32 /s oleaut32.dll
regsvr32 /s ole32.dll
regsvr32 /s shell32.dll
regsvr32 /s initpki.dll
regsvr32 /s msscript.ocx
regsvr32 /s dispex.dll
regsvr32 jscript.dll /s
del %temp% /Q /F
del c:\wutemp /Q /F
net stop wuauserv
ren %windir%\system32\catroot2 catroot2.old
cd /d %windir%\SoftwareDistribution
rd /s DataStore /Q
regsvr32 wuapi.dll /s
regsvr32 wups.dll /s
regsvr32 wuaueng.dll /s
regsvr32 wucltui.dll /s
regsvr32 wuweb.dll /s
regsvr32 msxml.dll /s
regsvr32 msxml2.dll /s
regsvr32 msxml3.dll /s
regsvr32 urlmon.dll /s
net start wuauserv

------------------------------------------------------------
If the issue remains, please try the next steps in Suggestion 1:

Suggestion 1:
************
This error occurs if the Internet connection or configuration is
preventing access

to the Windows Update site. We will need to disable the proxy for your
computer.

1. Start Internet Explorer
2. On the Tools menu, click Internet Options
3. Click the Connections tab.
4. Click LAN Settings
5. Clear the Use a proxy server for your LAN check box.
6. Click OK.
7. Close Internet Explorer.

Restart Windows and try accessing the windows update site. If the issue
still
exists, please try the next set of instructions in Suggestion 2.

Suggestion 2:
************
This error may also occur if one or more of the following services are
disabled or
not running. We will therefore RESET Background Intelligent Transfer
Service and
the Automatic Updates service.

1. Click Start --) select Run. In the Run box, type "services.msc"
Click OK.
2. Find the Background Intelligent Transfer Service. Right-click on it
and select "Properties".
3. Click on Stop and then again click on Start. In the Startup Type
list, make sure that "Automatic" is selected. Click OK.
4. Similarly find Automatic Updates service, then right-click on it and
select Properties.
5. Click on Stop and then again click on Start. In the Startup Type
list, make sure that "Automatic" is selected. Click OK
6. Close the Services window

[Please note that if the service is already started the "Start" button
will be grayed out. In this case "Stop" the service and then "Start" it
again. On the other hand if the service is not running, the "Stop"
button will be grayed out. In this case "Start" the service]

Once we have reset the two services, please access the Windows update
site and check if the issue is resolved. If the issue remains, please
try the next steps in Suggestion 3 .


Suggestion 3
***********
This issue also occurs due to security settings in Internet Explorer.
Let's change the security settings applied to your system. This can be
done by performing the following steps.

Add Windows Update to the Trusted Sites Zone:
--------------------------------------------------
Add Windows Update to the list of Trusted Site Zones. Security settings
in Internet Explorer must be set to Medium or lower for ActiveX files
to correctly pass to your computer. Only the Web sites listed in
Internet Explorer's Trusted Sites Zone will be affected by the lowering of
Security settings. Your current security settings for all other Web sites
will remain as they are currently configured.

1. From the main toolbar in Internet Explorer, click Tools, and then
click Internet Options.
2. Click Security.
3. Click Trusted Sites Zone.
4. Click Sites.
5. Clear the Require server verification (https:) for all sites in this
zone check box.
6. Use the Add button next to the Add this Web site to the zone box to
add the following sites:

http://*.windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://download.windowsupdate.com

7. Click OK.

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