Thousands stranded on Fri during peak hour after train broke down

Thousands were stranded on a Friday evening during peak hour after a train broke down. The cause was an SMRT train which had broken down on the East-West Line, resulting in a 20-minute delay that affected some 6,500 commuters in total. A hind train had to come in to "rescue" the faulty train, pushing it away. Though the delay was mentioned to be just 20 minutes, the backlog of passengers were so great that many were unable to board, including myself from Tiong Bahru towards Joo Koon direction at around 1830hr. To make matter worse, the entire train timings seemed to have messed up. Even at 2200hr, trains towards Joo Koon direction at Clementi station arrived at more than 7 minutes interval but trains at the reverse direction were regular at 2 minutes interval. Needless to say, many poor commuters were unable to board trains towards Joo Koon.

Poor quality service all at a recent 1% increase in transport fare days ago. Unacceptable!