Sunday, August 29, 2010

Letter Directed to the National Library Board

TO: Helpdesk, Quality Service Manager, Cataloguing-in-Publication (CIP)

Dear Sir/Mdm,

I am writing in to feedback on NLB Reservation Policy and also to ask if it is possible to increase the number of a book title from 1 to more.

I realized that one of the reservation policy is as such.

Your reservation will expire and be removed from the reservation queue if it remains unfulfilled after 180 days. You will be notified accordingly. Please inform the Library of any change of address/email.

180 days is too long isn't it? If some inconsiderate or irresponsible borrower reserved a book but never turn up to pick up a book, wouldn't this deprive the next one in queue? There is one particular book I am interested in but there is only ONE such book in the whole of Singapore libraries. That book so happen is now under Reserved status for the past 5 days, but yet to be pick up.

The book I am referring to is titled "Professional DotNetNuke module programming" by "Mitchel Sellers".

Question

  1. Please address my concern of 180 days. Is it possible to contact the person who has borrowed if he/she is still interested in the book?
  2. Is it possible to ensure all titles in NLB to at least have 2 copies?


It can get rather frustrating having to meet into such problem especially when the reservation policy is flawed.

I can be contacted at +XX XXXX XXXX. Your assistance is greatly appreciated.

Regards
XYZ (MR)
Concerned & Troubled NLB Customer
+XX XXXX XXXX

2 comments:

  1. Hi,

    I think that policy is for reservations that are not fulfilled, i.e. someone made a reservation, but somehow the title can't be located. This usually happens to older titles and not new ones.

    If a book has been set aside for someone, they have 2 weeks to pick up the book from the library. Otherwise, it will go back onto the shelf or goes to the next person on the reservation queue.

    Hope that helps. :)

    Regards,
    From a former NLB librarian

    ReplyDelete

Do provide your constructive comment. I appreciate that.